Guest Issue Reporting
Guests report. Your team resolves. Guests confirm.
A closed-loop issue flow that replaces reception calls and lost messages — with photos, video, visible status and a confirmation step, so nothing is assumed resolved.
Guest Issue Reporting
Reports in under a minute
Category, a photo or short video, a sentence — and the unit and stay are attached automatically. Guests report the dripping tap on day one, not in the review.
Status the guest can see
Received, we’re looking into it, in progress, resolved. Each change is visible on the guest’s link with your team’s note, so progress is never silent.
Closed loop: the guest confirms
When your team marks an issue resolved, the guest is asked to confirm. If something is still wrong they reopen it — before it becomes a public complaint.
No reception calls, no lost chats
Issues live in one queue with priority, assignment and ageing — not across voicemails, WhatsApp groups and sticky notes.
Guest Issue Reporting
Guests report. Your team resolves. Guests confirm.
When your team marks an issue resolved, the guest is asked to confirm. If something is still wrong they reopen it — before it becomes a public complaint.
How it works
How it works
How it works
- 1
Guest reports
From Help on their link: pick a category, add media, describe it. Done.
- 2
Team acknowledges and updates
Acknowledge in a tap, assign, set priority and post short updates as the work happens.
- 3
Guest confirms resolution
A simple ‘Is it solved?’ closes the loop — or reopens the issue at the top of the queue.
What your team sees
Issues arrive in one queue with everything needed to act: unit, category, media, age and priority. Recurring problems surface by category and unit so maintenance budgets go where they matter.
Give your guests one link they will actually use.
Set up your first property in minutes. Try the guest experience first, or start your free trial — no credit card, no app to publish.
14-day free trial · No credit card required