Terms of Service

Welyno provides a hosted platform that lets operators create stays, generate personal guest links and manage guest communication, requests, issues, check-in and checkout. We may improve or change features over time; we will not materially reduce the core functionality of a paid plan during a billing period without notice.

You must provide accurate information when creating an account and keep your sign-in method secure. A workspace owner is responsible for the members they invite and for the roles they assign. You must be authorised to act on behalf of the organisation you represent.

You own the content you add to Welyno — property information, guides, posts, recommendations — and you grant us a licence to host and display it to deliver the service. You are the controller of the guest data you enter and you are responsible for having a lawful basis to process it, for informing guests as required by applicable law and for honouring their rights.

You must not enter data you are not entitled to process, and you must not use guest links or media for purposes unrelated to the stay.

You agree not to misuse the service: no unlawful content, no harassment of guests or staff, no attempts to access other workspaces, no circumvention of rate limits or security measures, and no resale of the service without written agreement.

New workspaces start with a free trial of a fixed number of days. No payment method is required to start a trial and nothing is charged automatically at its end. Paid plans are billed monthly in advance and renew until cancelled. Plan limits (units, stays per month, team seats and storage) are described on the pricing page; exceeding a limit may require upgrading. You can cancel at any time; access continues until the end of the paid period. Fees are non-refundable except where required by law.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be announced where practical. Support is provided by email on all plans, with priority handling on plans that include it.

Welyno, its software, design and trademarks remain our property. Nothing in these terms grants you rights in the platform other than the right to use it under your plan.

You may close your workspace at any time. We may suspend or terminate access for material breach of these terms, non-payment or where required by law, giving notice where reasonable. On termination we will make your data available for export for a limited period before deletion.

To the extent permitted by law, Welyno is provided ‘as is’, and our total liability for any claim arising from the service is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect or consequential losses, including lost bookings or reviews.

We may update these terms; material changes will be announced to workspace owners in advance. Continued use after the effective date constitutes acceptance. The governing law and venue for disputes are to be specified for your jurisdiction before publication.